The Coven Privacy Policy.
Last updated: 10th June 2024
This Privacy Policy describes how The Coven (the “Site”, “we”, “us”, or “our”) collect, use, and disclose your personal information when you visit, use our service, or make a purchase from https://covenstannes.co.uk (the “Site”) or otherwise communicate with us (collectively, the “Service”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Service, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accepting any of the Service, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or accept any of the Service.
We may update this Privacy Policy from time to time, including to represent changes to our practice or for other operational, legal, or regulatory reasons. We will post them to this Privacy Policy page on the Site, update the “Last updated” date and take any other steps required by applicable law.
To provide the Service, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Service, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Service, our rights, and the rights of our users or others.
The type of personal information we obtain about you depends on how you interact with our Site and use our Service. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following section describes the categories and specific types of personal information we collect.
Information that you directly submit to us through our Service may include:
– Basic contact details including your name, address, phone number, email.
– Order infomration including your name, billing address, shipping address, payment confirmation, email address, phone number.
– Account information including your username, password, security question.
– Shopping information including the items you view, put in your cart or add to your wishlist.
– Customer support information including the information you choose to include in communication with us, for example, when sending a message through the Service.
Some features of the Service may require you to directly provide us with certain information about yourself. You may select not to provide this information, but doing so
may prevent you from using or accessing these features.
We also automatically collect certain information about your interaction with the Service (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you accept and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Service.
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
– Companies who support our Site and Service, such a Sender.
– Our payment processor, who collects payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your order and provide you with products or services you have requested, in order to perform our contract with you.
– We you visit our Site, open or click on emails we send you, or interact with our Service or advertisement, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookie.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practice. For more information, see the section below, Third Party Website and Links.
– Providing Products and Services. We use your personal information to provide you with the Service in order to perform our contract with you, including to process your payment, fulfil your order, to send notifications to you related to you account, purchase, returns, exchanges or other interactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
– Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communication by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Service and advertising on our Site and other websites.
– Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you continue to use the Service and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other account details with anyone else. If you believe your account has been compromised, please contact us immediately.
– Communicating with you. We use your personal information to provide you with customer support and improve our Service. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interactions with the Service (in our legitimate interests to administer, improve and optimise the Service). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Service, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
– With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
– With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
– When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or trough your use of social media widgets or login integrations, with your consent.
– With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
– In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Service, our right, and the rights of our users or others.
We have, in the past 12 months disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:
Category:
– Identifiers such as basic contact details and certain order and account information
– Commercial information such as order information, shopping information and customer support information
– Internet or other similar network activity, such a Usage Data.
Categories of Recipient:
– Vendors and third parties who perform services on our behalf (such a Internet service providers, payment processors, fulfilment partners, customer support partners and data analytics provider)
– Business and marketing partners
– Affiliates
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.
The Service may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Service, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on
third-party social networking platforms may also be viewable by other users of the Service and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or of their owner or operator, except as disclosed to the Service.
These Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such a whether we need the information to maintain your account, to provide the Service, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Depending on where you live, you may have one or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
– Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the way in which we use and share your information.
– Right to Delete. You may have a right to request that we delete personal information we maintain about you.
– Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
– Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
The Coven
26 The Crescent
Lytham St. Anne’s
FY8 1SZ
